Defro R. Dziubeła limited partnership, with its registered office in Ruda Strawczyńska 103 A, 26-067 Strawczyn, phone: +48 41 303 80 85, e-mail: biuro@defro.pl, Tax ID (NIP): 9591968493, REGON: 363378898, KRS: 0000620901, hereinafter referred to as DEFRO or the Service Provider, introduces the Terms and Conditions for the Provision of Electronic Services, which define the types and scope of services provided electronically, the conditions for providing these services, and the technical requirements.
Definitions of terms used in the Terms and Conditions
1.1. The Act – the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2017, item 1219, as amended);
1.2. electronic address – a designation of an ICT system enabling communication by means of electronic communication, in particular e-mail;
1.3. commercial information – any information intended directly or indirectly to promote goods, services, or the image of an entrepreneur or a person performing a profession whose right to practice depends on meeting requirements set out in separate acts, excluding information enabling communication by electronic means with a specific person and information about goods and services not intended to achieve a commercial effect desired by the entity recommending its dissemination, in particular without remuneration or other benefits from manufacturers, sellers, or service providers;
1.4. ICT system – a set of cooperating IT devices and software ensuring the processing and storage, as well as sending and receiving, of data via telecommunications networks using appropriate terminal equipment for a given type of telecommunications network within the meaning of the Act of 16 July 2004 – Telecommunications Law (Journal of Laws of 2016, item 1489, as amended);
1.5. provision of electronic services – the performance of a service provided without the simultaneous presence of the parties (at a distance), through the transmission of data at the individual request of the service recipient, sent and received using electronic data processing devices, including compression, or transmitted via a telecommunications network within the meaning of the Act of 16 July 2004 – Telecommunications Law;
1.6. means of electronic communication – technical solutions, including ICT devices and cooperating software tools, enabling individual communication at a distance using data transmission between ICT systems, in particular e-mail;
1.7. service provider – DEFRO;
- Electronic services are provided by DEFRO at: www.defro.pl.
- The Service Provider provides the following electronic services, in particular:
3.1. newsletter
3.2. contact form
3.3. opinion form
- The newsletter service consists of the free delivery of electronic messages containing information about the latest products related to the Service Provider’s business, including promotional and commercial information. Ordering promotional and commercial information occurs when the Service Recipient consents to receiving such information. Consent is given by providing the Service Provider’s IT system with the Service Recipient’s e-mail address. Providing an electronic address, and thus consenting to receive commercial information from DEFRO via electronic communication means in accordance with Article 173 of the Telecommunications Law and Article 10 of the Act on the provision of electronic services, is necessary to use the newsletter service. The agreement for the provision of electronic services is concluded when the Service Recipient activates the service by clicking the appropriate link sent to the provided electronic address. The Service Recipient may unsubscribe from the newsletter at any time by clicking the link marked “defro.pl/newsletter_wypisz.html” attached to each newsletter message. Unsubscribing is completed by confirming the electronic address and clicking the “UNSUBSCRIBE” button. Unsubscribing from the newsletter is equivalent to terminating the agreement for the provision of electronic services.
- The contact form service consists of sending messages and inquiries to the Service Provider via a contact form regarding matters strictly related to DEFRO’s business. Sending a message is possible only after the Service Recipient consents to the processing of personal data for handling the inquiry by providing their first name and one of the contact methods through which they wish to be contacted in order to receive a response—either a phone number or an e-mail address. Providing other data is voluntary. Providing a response is free of charge.
- The opinion service consists of enabling the Service Recipient to submit individual opinions to the Service Provider regarding the quality of services provided and goods offered. Submitting an opinion is possible after entering the content of the opinion in the form. If the Service Recipient wishes DEFRO to contact them in order to obtain additional information regarding the submitted opinion, they should include information about a phone number or e-mail address through which contact should be made. The Service Recipient may include additional data in the opinion, such as a product photo, first name, or last name. Providing such data constitutes consent to its processing in connection with and for purposes related to obtaining a detailed opinion or contacting the Service Recipient. Posting opinions and responding to submitted opinions is free of charge.
- The Service Provider provides services to the Service Recipient within the scope and on the terms specified in these Terms and Conditions, which the Service Recipient undertakes to comply with.
- Using electronic services involves the risk of events such as infection of the IT system by unwanted software causing damage, or hacker attacks. It is recommended that the Service Recipient uses, for example, antivirus software or takes other measures to minimize the risk of such and other undesirable events. The Service Provider is not responsible for technical problems resulting from malfunctioning equipment used by the Service Recipient or for the lack of appropriate parameters enabling data reception. The Service Provider is also not responsible for the risks associated with using electronic services, and thus for damage not resulting from its fault or negligence, as well as damage caused by the actions of the Service Recipient or third parties.
- Technical requirements: a computer, laptop, phone, or other multimedia device with internet access and a web browser, access to e-mail, enabled cookie storage and JavaScript support in the web browser. When using the website and services, the Service Recipient is obliged not to use them unlawfully, not to infringe personal rights or copyrights of the Service Provider or third parties. The Service Provider is not obliged to verify content transmitted or shared by the Service Recipient within its ICT systems; however, if it obtains information indicating a justified suspicion of a prohibited or unlawful act or activities related to such conduct, it may remove such content and suspend access to the Service Provider’s services.
- The Service Provider reserves the right to carry out maintenance work on the ICT system, which may cause temporary difficulties in accessing services. The Service Recipient shall not be entitled to any compensation claims against the Service Provider in this respect.
- The Service Recipient is obliged to provide data consistent with the facts and is obliged to keep such data confidential. Details regarding the processing of personal data are included in the Privacy Policy.
- Complaints related to the free provision of electronic services may be submitted electronically to the e-mail address biuro@defro.pl, including a description of the issue encountered. Complaints are reviewed within 14 days, and a response is provided to the Service Recipient within this period.
- The Service Provider reserves the right to amend the provisions of these Terms and Conditions.
